Aristocratic Cleaners

We are a growing business with sixteen experienced staff. We are trying to get to know our customers personally which enables us to a better understanding and meet their expectations through personal dialog, observation, and customer completed surveys.

It is our greatest desire to meet our customers needs.

We are not just a cleaning service but a total environmental management with complete janitorial services.

All written inspections may be provided to property management for review. Whenever possible the Property Management is encouraged to attend the Branch Manager's inspections so they can tune into each other's need and expectations.

Project work job tickets will be produced based on detailed scheduling and given to the Supervisor for completion by the next visit. Once again, driven by the work loading, these are those tasks such as carpet extraction or floor striping done on a non-routine basis that require special supplies, equipment and training. The ticket provides a reminder of work to be done, when it is to be done and a record for later review.

Periodics (high dusting, window washing, edge vacuuming, etc.) provide the crisp, complete look that is the hallmark of quality control. These are determined from the specifications and the unique requirements of the facility.

A building control book will be used to maintain an accurate, ongoing record of the cleaning program. It will contain the specifications, work schedules, ordering systems, employee information, "hot buttons" and a wealth of other information will be necessary during the life of the program. It's significant to quality is that it is an outstanding tool for the training new crew members on their specific duties and it is the reference "bible" for the supervisor. This shortens the "learning curve" and prevents service breakdowns.

Closing the follow up loop means our people are trained to do more than pass on complaints & requests to the appropriate cleaner. Personal follow up is a simple principal but one rarely put into practice. It means if the customer ask you, then you make sure it happens.

Hiring Practices

Good crew performance begins before an employee janitor ever sets foot in your building. Through the investments of time and resources at the point of hire, many potential problems are eliminated: problems that's are costly to you, Aristocratic Building Maintenance and your facility users. On staff locally is our Manager who is responsible for insuring employees are screened using the following methods.

Reference checks: Despite the time consuming nature of this method, it can be the most valuable tool in determining a prospective employee's performance on the job. Whenever possible, we like to find new employees through referrals from current employees. Good people associate with other good people.
Personal interviews: Our personnel people are experts at "reading between the lines". Their professional judgment is respected and trusted.
Civil & criminal background checks: We began using this method in 1992 and the results have been surprising and dramatic. By eliminating felons, multiple offenders and fraudulent litigates from the labor pool, many problems are eliminated.
Insuring their documentation: is in order makes for legal compliance. It's our responsibility to protect you.

By providing the best possible candidates for your property, the Supreme screening program offers you the following benefits.

crew turn over is reduced
training time is reduced because fewer people come through the system
supervisory time is better utilized, (more time to follow up)
crews have a greater sense of pride in their job
theft rates are reduced because people with bad histories are eliminated

Service thus improves over time because of all the reasons listed above.